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What is Smart Chauffeur Service?

Request Pick-up

Request pick-up to your desired destination anytime, anywhere with in the pre-booked service time.
Message Auto-translator

Easy communcation with Chauffeur with the help of auto-translator
Schedule Management

Set up your schedules and it will be automatically shared with your Chauffeur

1

Access Link

Press the Smart Chauffeur Service Access Link
button to access the page
2

Select language and
enter reservation code

Please select display language and enter your reservation code we provided then click the Confirm button.
3

Enter your information and consent to T&Cs for Collecting Location data

Please enter your information such as name and email, then consent to T&Cs for Collecting Location data. ※ This process is required only once per reservation code.

Chauffeur’s
current location

Schedule Management
function Edit and delete schedules Schedules will also be shared in
real time with your Chauffeur

Schedule

Message with Chauffeur Message your Chauffeur here With auto-translator

Back to Your location

Chauffeur infomation Chauffeur’s name, and
vehicle information

Pick-up Request
function Request pick-up at
your current location

Pick-up request is ready

Do I have to register user information and consent to the T&Cs each time?
For first access, there are two steps you must complete, “① Reservation information confirmation” and “② User information registration”.
You will have to enter your information and consent to the T&Cs at the “② User information registration” step, once per Reservation code.
Therefore, if you have completed step ②, you can check your reservation details immediately.
By when do I have to register user information and consent to the T&Cs?
It is recommended that you complete the process at least 30 minutes before service time for smooth service operation.
I cannot find my location.
This occurs when you have not enabled location permission on your mobile device. Check if location setting has been turned off in your device browser.
※ Smart Chauffeur Service is a web-based platform for user convenience, connection may sometimes be delayed depending on your network conditions (Please contact our Call Center if any issues arise).

How do I meet my Chauffeur?
Once the schedule starts, please press Request Pick-up at the meeting location shown in [View Departure Info] button on the map or at the meeting location we provided in advance. Your Chauffeur will come pick you up.

How do I meet my Chauffeur?
Once the schedule starts, you can set your current location and destination, then request pickup.
Then, the Chauffeur will move to your location to pick you up.
Do I need to set up my tour destinations in advance?
If you register your tour destinations in advance, your Chauffeur can check the routes beforehand for smoother service operation.
Of course, you can directly tell the Chauffeur about your schedules in person as well.
※ If you wish to make changes to your schedules, please use the Schedule Management Function within the Smart Chauffeur Service.
There's a pop up saying 'Reserved Service area exceeded' when I register or adjust my destination.
This occurs when you select a location outside the area (city) you reserved.
If you wish to add such location to your schedule, please contact our Call Center. Additional charges may apply depending on the distance.
Are there any extra costs incurred during service?
Parking fees or overtime surcharges may incur during service.
Parking fees can be paid directly on site (or after the schedule ends).
Overtime surcharge will be informed separately after the schedule ends, so please do not pay the Chauffeur directly.